Privacy Policy

Privacy Policy

Captivated Soul respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information when you use our website:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (via secure third-party payment processors)

  • Order history

  • IP address and browser data

  • Any other information you voluntarily provide

2. How We Collect Your Information

We collect personal information in the following ways:

  • When you purchase a product

  • When you sign up for our newsletter

  • When you contact us via forms or email

  • Through cookies and tracking technologies (e.g., Google Analytics, Meta Pixel)

3. Why We Collect Your Information

We collect personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiry

  • Provide updates and promotional offers (with your consent)

  • Improve our website and customer experience

  • Comply with legal obligations

4. How We Store and Protect Your Information

We store your personal information securely and take reasonable steps to protect it from misuse, loss, and unauthorized access. We use secure servers and third-party service providers with appropriate safeguards in place.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Our trusted third-party service providers (e.g., payment processors, email marketing platforms, couriers)

  • Legal authorities, if required by law

  • Others, with your consent or as permitted by law

We do not sell or rent your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic, improve functionality, and serve relevant ads. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.

7. Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before providing any personal information.

8. Marketing and Communications

If you opt in, we may send you promotional emails. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

9. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. Please contact us at the email address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Captivated Soul
Email: sebastian@captivatedeyewear.com.au
Website: https://www.captivatedsoul.com.au